{"id":2544,"date":"2023-06-15T04:00:00","date_gmt":"2023-06-15T04:00:00","guid":{"rendered":"https:\/\/www.softwareglimpse.com\/?p=2544"},"modified":"2023-06-09T07:21:31","modified_gmt":"2023-06-09T07:21:31","slug":"how-to-implement-agile-crm","status":"publish","type":"post","link":"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/","title":{"rendered":"\u5982\u4f55\u5b9e\u65bd\u654f\u6377 CRM"},"content":{"rendered":"<p><div><\/div>\n<div class=\"keytakeaways\" style=\"background: #F6F1F1; margin: 0 auto; display: table; padding: 30px; margin-top: 50px; margin-bottom: 50px; border-radius: 4px; max-width: 720px;\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_53 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" >\u76ee\u5f55<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default 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title=\"\u654f\u6377 CRM \u7684\u597d\u5904\">\u654f\u6377 CRM \u7684\u597d\u5904<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Implementing_Agile_for_CRM\" title=\"\u4e3a CRM \u5b9e\u65bd\u654f\u6377\">\u4e3a CRM \u5b9e\u65bd\u654f\u6377<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Differences_in_how_companies_use_agile_methodology\" title=\"\u516c\u53f8\u4f7f\u7528\u654f\u6377\u65b9\u6cd5\u7684\u5dee\u5f02\">\u516c\u53f8\u4f7f\u7528\u654f\u6377\u65b9\u6cd5\u7684\u5dee\u5f02<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Highland%E2%80%99s_approach_for_successful_CRM_implementation\" title=\"Highland \u6210\u529f\u5b9e\u65bd CRM \u7684\u65b9\u6cd5\">Highland \u6210\u529f\u5b9e\u65bd CRM \u7684\u65b9\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Need_for_CRM_consulting_and_implementation_companies_for_unique_requirements\" title=\"CRM \u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u9700\u8981\u6ee1\u8db3\u72ec\u7279\u7684\u8981\u6c42\">CRM \u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u9700\u8981\u6ee1\u8db3\u72ec\u7279\u7684\u8981\u6c42<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Importance_of_CRM_platform_in_revenue_operations\" title=\"CRM\u5e73\u53f0\u5728\u6536\u5165\u8fd0\u8425\u4e2d\u7684\u91cd\u8981\u6027\">CRM\u5e73\u53f0\u5728\u6536\u5165\u8fd0\u8425\u4e2d\u7684\u91cd\u8981\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Applying_agile_to_break_down_operational_silos_and_eliminate_errors\" title=\"\u5e94\u7528\u654f\u6377\u6253\u7834\u8fd0\u8425\u5b64\u5c9b\u5e76\u6d88\u9664\u9519\u8bef\">\u5e94\u7528\u654f\u6377\u6253\u7834\u8fd0\u8425\u5b64\u5c9b\u5e76\u6d88\u9664\u9519\u8bef<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Applying_Agile_CRM\" title=\"\u5e94\u7528\u654f\u6377 CRM\">\u5e94\u7528\u654f\u6377 CRM<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Benefits_of_an_all-in-one_CRM_solution\" title=\"\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u7684\u4f18\u52bf\">\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u7684\u4f18\u52bf<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#The_importance_of_a_customer_success_manager_for_onboarding_and_training\" title=\"\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u5bf9\u4e8e\u5165\u804c\u548c\u57f9\u8bad\u7684\u91cd\u8981\u6027\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u5bf9\u4e8e\u5165\u804c\u548c\u57f9\u8bad\u7684\u91cd\u8981\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Resources_for_core_features_and_setting_up_basic_configurations\" title=\"\u6838\u5fc3\u529f\u80fd\u548c\u8bbe\u7f6e\u57fa\u672c\u914d\u7f6e\u7684\u8d44\u6e90\">\u6838\u5fc3\u529f\u80fd\u548c\u8bbe\u7f6e\u57fa\u672c\u914d\u7f6e\u7684\u8d44\u6e90<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Exercise_and_Mental_Health\" title=\"\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7\">\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#University_of_Vermont_study_on_exercise_and_mental_health\" title=\"\u4f5b\u8499\u7279\u5927\u5b66\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7\u7814\u7a76\">\u4f5b\u8499\u7279\u5927\u5b66\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7\u7814\u7a76<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Regular_exercise_linked_to_lower_rates_of_depression_anxiety_and_stress\" title=\"\u5b9a\u671f\u953b\u70bc\u53ef\u964d\u4f4e\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b\u7684\u53d1\u751f\u7387\">\u5b9a\u671f\u953b\u70bc\u53ef\u964d\u4f4e\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b\u7684\u53d1\u751f\u7387<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Group_exercise_linked_to_even_lower_rates_of_mental_health_problems\" title=\"\u56e2\u4f53\u953b\u70bc\u53ef\u4ee5\u964d\u4f4e\u5fc3\u7406\u5065\u5eb7\u95ee\u9898\u7684\u53d1\u751f\u7387\">\u56e2\u4f53\u953b\u70bc\u53ef\u4ee5\u964d\u4f4e\u5fc3\u7406\u5065\u5eb7\u95ee\u9898\u7684\u53d1\u751f\u7387<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Exercise_as_a_cost-effective_way_to_improve_mental_health\" title=\"\u953b\u70bc\u662f\u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u4e00\u79cd\u7ecf\u6d4e\u6709\u6548\u7684\u65b9\u6cd5\">\u953b\u70bc\u662f\u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u4e00\u79cd\u7ecf\u6d4e\u6709\u6548\u7684\u65b9\u6cd5<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#CRM_Implementation_Methods\" title=\"CRM\u5b9e\u65bd\u65b9\u6cd5\">CRM\u5b9e\u65bd\u65b9\u6cd5<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Introduction_to_CRM_in_business_and_the_rise_of_CRM_software\" title=\"\u5546\u4e1a\u4e2d\u7684CRM\u7b80\u4ecb\u4ee5\u53caCRM\u8f6f\u4ef6\u7684\u5174\u8d77\">\u5546\u4e1a\u4e2d\u7684CRM\u7b80\u4ecb\u4ee5\u53caCRM\u8f6f\u4ef6\u7684\u5174\u8d77<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Inefficiencies_in_legacy_systems_for_customer-facing_jobs\" title=\"\u9762\u5411\u5ba2\u6237\u7684\u5de5\u4f5c\u7684\u9057\u7559\u7cfb\u7edf\u6548\u7387\u4f4e\u4e0b\">\u9762\u5411\u5ba2\u6237\u7684\u5de5\u4f5c\u7684\u9057\u7559\u7cfb\u7edf\u6548\u7387\u4f4e\u4e0b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Increasing_popularity_and_growth_of_CRM_vendors_like_SalesforceInc\" title=\"Salesforce.Inc \u7b49 CRM \u4f9b\u5e94\u5546\u7684\u65e5\u76ca\u666e\u53ca\u548c\u53d1\u5c55\">Salesforce.Inc \u7b49 CRM \u4f9b\u5e94\u5546\u7684\u65e5\u76ca\u666e\u53ca\u548c\u53d1\u5c55<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Importance_of_proper_planning_for_successful_CRM_implementation\" title=\"\u6b63\u786e\u89c4\u5212\u5bf9\u4e8e\u6210\u529f\u5b9e\u65bd CRM \u7684\u91cd\u8981\u6027\">\u6b63\u786e\u89c4\u5212\u5bf9\u4e8e\u6210\u529f\u5b9e\u65bd CRM \u7684\u91cd\u8981\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Comparison_of_Waterfall_and_Agile_implementation_methods\" title=\"\u7011\u5e03\u5f0f\u4e0e\u654f\u6377\u5f0f\u5b9e\u65bd\u65b9\u6cd5\u5bf9\u6bd4\">\u7011\u5e03\u5f0f\u4e0e\u654f\u6377\u5f0f\u5b9e\u65bd\u65b9\u6cd5\u5bf9\u6bd4<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Choosing_the_right_approach_for_specific_business_needs\" title=\"\u9488\u5bf9\u7279\u5b9a\u4e1a\u52a1\u9700\u6c42\u9009\u62e9\u6b63\u786e\u7684\u65b9\u6cd5\">\u9488\u5bf9\u7279\u5b9a\u4e1a\u52a1\u9700\u6c42\u9009\u62e9\u6b63\u786e\u7684\u65b9\u6cd5<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.softwareglimpse.com\/zh\/\u5982\u4f55\u5b9e\u65bd\u654f\u6377-crm\/#Five_Facts_About_How_to_Implement_Agile_CRM\" title=\"\u5173\u4e8e\u5982\u4f55\u5b9e\u65bd\u654f\u6377 CRM \u7684\u4e94\u4e2a\u4e8b\u5b9e\uff1a\">\u5173\u4e8e\u5982\u4f55\u5b9e\u65bd\u654f\u6377 CRM \u7684\u4e94\u4e2a\u4e8b\u5b9e\uff1a<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Key_takeaways\"><\/span>\u8981\u70b9\uff1a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"keytakeaways_body\" style=\"display: flex; font-size: 16px;\">\n<ul>\n<li>\u654f\u6377 CRM \u5b9e\u65bd\u5177\u6709\u591a\u79cd\u4f18\u52bf\uff0c\u5305\u62ec\u63d0\u9ad8\u751f\u4ea7\u529b\u3001\u7075\u6d3b\u6027\u548c\u66f4\u5feb\u7684\u4e0a\u5e02\u65f6\u95f4\u3002\u901a\u8fc7\u91c7\u7528\u654f\u6377\u65b9\u6cd5\uff0c\u516c\u53f8\u53ef\u4ee5\u66f4\u6709\u6548\u5730\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u8d8b\u52bf\u548c\u5ba2\u6237\u9700\u6c42\u3002<\/li>\n<li>\u654f\u6377CRM\u7684\u5b9e\u65bd\u8fc7\u7a0b\u4e0e\u4f20\u7edf\u65b9\u6cd5\u4e0d\u540c\uff0c\u4f01\u4e1a\u53ef\u4ee5\u6839\u636e\u81ea\u5df1\u7684\u72ec\u7279\u9700\u6c42\u91c7\u53d6\u4e0d\u540c\u7684\u7b56\u7565\u3002 Highland \u6210\u529f\u5b9e\u65bd CRM \u7684\u65b9\u6cd5\u5f3a\u8c03\u7075\u6d3b\u6027\u3001\u534f\u4f5c\u548c\u8fed\u4ee3\u6d4b\u8bd5\u7684\u91cd\u8981\u6027\u3002<\/li>\n<li>\u4e3a\u4e86\u5145\u5206\u5229\u7528\u654f\u6377 CRM \u7684\u4f18\u52bf\uff0c\u516c\u53f8\u5e94\u8be5\u9009\u62e9\u4e00\u6b3e\u4e3a\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u63d0\u4f9b\u5165\u804c\u548c\u57f9\u8bad\u7684\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u3002\u53ef\u4ee5\u4f7f\u7528\u53ef\u7528\u8d44\u6e90\u8f7b\u677e\u8bbe\u7f6e\u57fa\u672c\u914d\u7f6e\u548c\u6838\u5fc3\u529f\u80fd\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><center><iframe width=\"100%\" height='350' src='https:\/\/www.youtube.com\/embed\/fLIQqLjnnfg' frameborder='0' allowfullscreen><\/iframe><\/center><\/p>\n<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Introduction_to_Agile_CRM\"><\/span>\u654f\u6377 CRM \u7b80\u4ecb<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>\u654f\u6377\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406<\/b> \u662f\u4f01\u4e1a\u5728\u4e00\u4e2a\u5730\u65b9\u7ba1\u7406\u5ba2\u6237\u6c9f\u901a\u548c\u9500\u552e\u7684\u5b8c\u7f8e\u89e3\u51b3\u65b9\u6848\u3002\u5728\u672c\u8282\u4e2d\uff0c\u6211\u4eec\u5c06\u63a2\u8ba8\u654f\u6377 CRM \u7684\u4f18\u52bf\u4ee5\u53ca\u5b83\u5982\u4f55\u63d0\u4f9b\u5e2e\u52a9 <b>\u7b80\u5316\u60a8\u7684\u9500\u552e\u6d41\u7a0b\u3001\u6539\u5584\u5ba2\u6237\u5173\u7cfb\u5e76\u589e\u52a0\u6536\u5165<\/b>\u3002\u501f\u52a9\u8fd9\u4e00\u5f3a\u5927\u5de5\u5177\uff0c\u4f01\u4e1a\u53ef\u4ee5\u5728\u7ade\u4e89\u4e2d\u4fdd\u6301\u9886\u5148\u5730\u4f4d\u5e76\u63a8\u52a8\u5f53\u4eca\u7684\u589e\u957f <em>\u5feb\u8282\u594f\u7684\u5546\u4e1a\u73af\u5883<\/em>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_Agile_CRM\"><\/span>\u654f\u6377 CRM \u7684\u597d\u5904<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>\u654f\u6377\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406<\/b> \u662f\u5bf9\u4efb\u4f55 CRM \u6d41\u7a0b\u7684\u91cd\u8981\u8865\u5145\u3002\u7531\u4e8e\u5176\u81ea\u52a8\u5316\u548c\u5b9a\u5236\u529f\u80fd\uff0c\u5b83\u63d0\u9ad8\u4e86\u751f\u4ea7\u529b\u5e76\u7b80\u5316\u4e86\u5de5\u4f5c\u6d41\u7a0b\u3002\u8fd9 <em>\u654f\u6377\u65b9\u6cd5\u8bba<\/em> \u786e\u4fdd\u7075\u6d3b\u6027\uff0c\u5141\u8bb8\u56e2\u961f\u6839\u636e\u5ba2\u6237\u53cd\u9988\u548c\u4e1a\u52a1\u9700\u6c42\u5feb\u901f\u8f6c\u53d8\u3002<\/p>\n<p><b>\u5b9e\u65f6\u901a\u8baf\u5de5\u5177<\/b> \u4f7f\u56e2\u961f\u6210\u5458\u4e4b\u95f4\u7684\u534f\u4f5c\u66f4\u52a0\u5bb9\u6613\u3002\u8fd9\u4f1a\u5e26\u6765\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u548c\u66f4\u597d\u7684\u7ed3\u679c\u3002\u6b64\u5916\uff0c\u8be5\u5e73\u53f0\u5141\u8bb8\u4f01\u4e1a\u5b9e\u65f6\u5206\u6790\u6570\u636e\uff0c\u4ee5\u83b7\u5f97\u6709\u4ef7\u503c\u7684\u5ba2\u6237\u89c1\u89e3\u3002<\/p>\n<p>\u867d\u7136 <b>\u654f\u6377CRM\u5b9e\u65bd<\/b> \u53ef\u80fd\u4f1a\u5f88\u56f0\u96be\uff0c\u4f46\u6b63\u786e\u7684\u65b9\u6cd5\u53ef\u4ee5\u5e26\u6765\u6210\u529f\u7684\u90e8\u7f72\u5e76\u5e26\u6765\u8bb8\u591a\u4f18\u52bf\u3002\u4e3a\u4e86\u5145\u5206\u5229\u7528\u5b83\uff0c\u4f01\u4e1a\u5e94\u8be5\u4e0e\u4e86\u89e3\u5176\u7279\u5b9a\u9700\u6c42\u7684 CRM \u54a8\u8be2\u516c\u53f8\u5408\u4f5c\u3002\u901a\u8fc7\u8fd9\u79cd\u65b9\u5f0f\uff0c\u4ed6\u4eec\u53ef\u4ee5\u83b7\u5f97\u4e00\u4e2a\u4e0e\u73b0\u6709\u7cfb\u7edf\u96c6\u6210\u7684\u5e73\u53f0\uff0c\u4ee5\u5b9e\u73b0\u6700\u5927\u6548\u7387\u3002\u5b9e\u65bd\u654f\u6377 CRM \u6709\u52a9\u4e8e\u51cf\u5c11\u9519\u8bef\u3001\u964d\u4f4e\u6210\u672c\u5e76\u63d0\u9ad8\u6240\u6709\u90e8\u95e8\u7684\u7ee9\u6548\u3002<\/p>\n<p>\u4e3a\u4e86\u5728\u654f\u6377 CRM \u65b9\u9762\u53d6\u5f97\u6210\u529f\uff0c\u4fdd\u6301\u654f\u6377\u5e76\u627f\u8ba4\u516c\u53f8\u65b9\u6cd5\u7684\u5dee\u5f02\u975e\u5e38\u91cd\u8981\u3002\u901a\u8fc7\u8fd9\u6837\u505a\uff0c\u4f01\u4e1a\u53ef\u4ee5\u4eab\u53d7\u654f\u6377 CRM \u63d0\u4f9b\u7684\u9ad8\u6548 CRM \u6d41\u7a0b\u7684\u56de\u62a5\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Implementing_Agile_for_CRM\"><\/span>\u4e3a CRM \u5b9e\u65bd\u654f\u6377<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5f53\u8c08\u5230\u5b9e\u65bd\u65f6 <b>CRM \u7cfb\u7edf\u7684\u654f\u6377\u65b9\u6cd5<\/b>\uff0c\u516c\u53f8\u9762\u4e34\u7740\u72ec\u7279\u7684\u6311\u6218\u3002\u5728\u672c\u8282\u4e2d\uff0c\u6211\u4eec\u5c06\u63a2\u8ba8\uff1a<\/p>\n<ol>\n<li>\u4f01\u4e1a\u4f7f\u7528\u654f\u6377\u65b9\u6cd5\u7684\u5dee\u5f02<\/li>\n<li>Highland \u6210\u529f\u5b9e\u65bd CRM \u7684\u65b9\u6cd5<\/li>\n<li>CRM \u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u5bf9\u72ec\u7279\u9700\u6c42\u7684\u91cd\u8981\u6027<\/li>\n<li>CRM\u5e73\u53f0\u5728\u6536\u5165\u8fd0\u8425\u4e2d\u7684\u91cd\u8981\u6027<\/li>\n<li>\u5e94\u7528\u654f\u6377\u5b9e\u8df5\u5982\u4f55\u6253\u7834\u8fd0\u8425\u5b64\u5c9b\u5e76\u6d88\u9664\u9519\u8bef<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Differences_in_how_companies_use_agile_methodology\"><\/span>\u516c\u53f8\u4f7f\u7528\u654f\u6377\u65b9\u6cd5\u7684\u5dee\u5f02<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>\u654f\u6377\u7684 CRM \u65b9\u6cd5\u8bba<\/b> \u5e76\u4e0d\u662f\u6bcf\u4e2a\u516c\u53f8\u90fd\u9002\u7528\u7684\u901a\u7528\u89e3\u51b3\u65b9\u6848\u3002\u5b83\u6839\u636e\u7279\u5b9a\u7684\u4e1a\u52a1\u9700\u6c42\u8fdb\u884c\u4e0d\u540c\u7684\u8c03\u6574\u3002\u6839\u636e\u53c2\u8003\u6570\u636e\u4e2d\u7684\u4fe1\u606f\u521b\u5efa\u4e86\u4e00\u4e2a\u8868\u683c\uff0c\u4ee5\u8bf4\u660e\u4e24\u79cd\u7c7b\u578b\u7684\u654f\u6377\u65b9\u6cd5\uff1a <b>Scrum \u548c\u770b\u677f<\/b>.<\/p>\n<table>\n<thead>\n<tr>\n<th colspan=\"2\">\u654f\u6377\u65b9\u6cd5\u8bba<\/th>\n<\/tr>\n<tr>\n<th>Scrum<\/th>\n<th>\u770b\u677f<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u7528\u4e8e\u8f6f\u4ef6\u5f00\u53d1<\/td>\n<td>\u4e13\u6ce8\u4e8e\u63d0\u9ad8\u5de5\u4f5c\u6d41\u7a0b\u6548\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u6309\u65f6\u95f4\u8868\u548c\u51b2\u523a\u5feb\u901f\u4ea4\u4ed8\u8f6f\u4ef6<\/td>\n<td>\u4f7f\u7528\u677f\u4e0a\u7684\u5361\u7247\u6765\u663e\u793a\u751f\u4ea7\u8fc7\u7a0b\u4e2d\u7684\u4efb\u52a1\u72b6\u6001<\/td>\n<\/tr>\n<tr>\n<td>\u89d2\u8272\uff1a\u4ea7\u54c1\u8d1f\u8d23\u4eba\u3001Scrum Master \u548c\u5f00\u53d1\u56e2\u961f<\/td>\n<td>\u9650\u5236\u6b63\u5728\u8fdb\u884c\u7684\u5de5\u4f5c\u6709\u52a9\u4e8e\u51cf\u5c11\u591a\u4efb\u52a1\u5904\u7406<\/td>\n<\/tr>\n<tr>\n<td>\u9700\u8981\u6bcf\u5929\u4e3e\u884c\u7ad9\u7acb\u4f1a\u8bae\u548c\u56e2\u961f\u5408\u4f5c<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>\u9009\u62e9\u6b63\u786e\u7684\u654f\u6377\u65b9\u6cd5<\/b> \u662f\u521b\u5efa\u6709\u6548\u5de5\u4f5c\u6d41\u7a0b\u7684\u5173\u952e\u3002\u516c\u53f8\u53ef\u4ee5\u6839\u636e\u9879\u76ee\u8981\u6c42\u548c\u73af\u5883\u6765\u51b3\u5b9a\u54ea\u79cd\u65b9\u6cd5\u6700\u6709\u6548\u3002\u5206\u6790\u4ed6\u4eec\u7684\u4f18\u52bf\u548c\u52a3\u52bf\u5e94\u8be5\u4f1a\u5bfc\u81f4\u654f\u6377 CRM \u7684\u6210\u529f\u5b9e\u65bd\u3002\u53ef\u80fd\u9700\u8981 CRM \u54a8\u8be2\u6216\u5b9e\u65bd\u516c\u53f8\u6765\u6ee1\u8db3\u7279\u6b8a\u8981\u6c42\u3002\u826f\u597d\u7684 CRM \u5e73\u53f0\u5bf9\u4e8e\u6536\u5165\u8fd0\u8425\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p><em>Highland \u7684\u65b9\u6cd5\u5e76\u4e0d\u901a\u7528\uff0c\u800c\u662f\u9488\u5bf9\u6bcf\u79cd\u4e1a\u52a1\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\u7684<\/em>\u3002\u8bf7\u8bb0\u4f4f\uff0c\u516c\u53f8\u4ee5\u4e0d\u540c\u7684\u65b9\u5f0f\u4f7f\u7528\u654f\u6377\u65b9\u6cd5\u3002\u6839\u636e\u60a8\u7684\u5177\u4f53\u9700\u6c42\u9009\u62e9\u5408\u9002\u7684\u4ea7\u54c1\u975e\u5e38\u91cd\u8981\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Highland%E2%80%99s_approach_for_successful_CRM_implementation\"><\/span>Highland \u6210\u529f\u5b9e\u65bd CRM \u7684\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5b9e\u65bd <b>\u6210\u529f CRM \u7684\u654f\u6377\u65b9\u6cd5<\/b> \u5bf9\u4e8e\u5bfb\u6c42\u6539\u5584\u8fd0\u8425\u548c\u589e\u52a0\u6536\u5165\u7684\u4f01\u4e1a\u6765\u8bf4\u81f3\u5173\u91cd\u8981\u3002 Highland \u5021\u5bfc\u4e00\u79cd\u5df2\u88ab\u8bc1\u660e\u80fd\u591f\u6709\u6548\u786e\u4fdd CRM \u5b9e\u65bd\u6210\u529f\u7684\u65b9\u6cd5\u3002\u8fd9\u5305\u62ec\u51c6\u5907\u3001\u5206\u914d\u8d44\u6e90\u3001\u57f9\u8bad\u5458\u5de5\u4ee5\u53ca\u4ece\u7ecf\u9a8c\u4e30\u5bcc\u7684\u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u83b7\u5f97\u5e2e\u52a9\u3002<\/p>\n<p>\u7684\u610f\u4e49 <b>\u6536\u5165\u8fd0\u8425\u4e2d\u7684 CRM \u5e73\u53f0<\/b> \u65e0\u8bba\u5982\u4f55\u5f3a\u8c03\u90fd\u4e0d\u4e3a\u8fc7\u3002\u5b83\u4e3a\u6210\u529f\u5b9e\u65bd CRM \u5960\u5b9a\u4e86\u57fa\u7840\u3002\u654f\u6377\u5b9e\u8df5\u53ef\u4ee5\u5e2e\u52a9\u6253\u7834\u8fd0\u8425\u5b64\u5c9b\u5e76\u51cf\u5c11\u788e\u7247\u5316\u6d41\u7a0b\u4e2d\u7684\u9519\u8bef\u3002<\/p>\n<p>Highland \u63d0\u4f9b\u5168\u9762\u3001\u4e00\u4f53\u5316\u7684 <b>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u89e3\u51b3\u65b9\u6848<\/b> \u5177\u6709\u6838\u5fc3\u529f\u80fd\u548c\u57fa\u672c\u914d\u7f6e\u3002\u4ed6\u4eec\u8fd8\u63a8\u8350\u4e86\u4e00\u4e2a <b>\u5ba2\u6237\u6210\u529f\u7ecf\u7406<\/b> \u534f\u52a9\u5165\u804c\u548c\u57f9\u8bad\u3002\u7136\u800c\uff0c\u6b63\u786e\u7684\u65b9\u6cd5\u5fc5\u987b\u8003\u8651\u516c\u53f8\u89c4\u6a21\u3001\u9884\u7b97\u548c\u9879\u76ee\u8303\u56f4\u7b49\u56e0\u7d20\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Need_for_CRM_consulting_and_implementation_companies_for_unique_requirements\"><\/span>CRM \u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u9700\u8981\u6ee1\u8db3\u72ec\u7279\u7684\u8981\u6c42<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>CRM\u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8<\/b> \u5bf9\u4e8e CRM \u7cfb\u7edf\u6709\u72ec\u7279\u9700\u6c42\u7684\u4f01\u4e1a\u6765\u8bf4\u53d8\u5f97\u81f3\u5173\u91cd\u8981\u3002\u8fd9\u4e9b\u9700\u6c42\u53ef\u80fd\u56e0\u5404\u79cd\u56e0\u7d20\u800c\u4ea7\u751f\uff0c\u4f8b\u5982\u4e1a\u52a1\u89c4\u6a21\u6216\u8fd0\u8425\u590d\u6742\u6027\u3002<\/p>\n<p><b>\u654f\u6377\u7684 CRM \u65b9\u6cd5\u8bba<\/b> \u63d0\u4f9b\u7075\u6d3b\u7684\u90e8\u7f72\u548c\u5b9a\u5236\u65b9\u6cd5\u3002\u4f46\u662f\uff0c\u5b83\u9700\u8981\u4e13\u4e1a\u6280\u80fd\u548c\u6280\u672f\u77e5\u8bc6\u624d\u80fd\u6210\u529f\u6267\u884c\u3002 <b>\u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8<\/b> \u63d0\u4f9b\u5b9d\u8d35\u7684\u4e13\u4e1a\u77e5\u8bc6\u3002\u4ed6\u4eec\u901a\u8fc7\u81ea\u5df1\u7684\u53c2\u4e0e\u63d0\u4f9b\u5229\u57fa\u8d44\u6e90\u548c\u6700\u4f73\u5b9e\u8df5\u3002\u8fd9\u6709\u52a9\u4e8e\u4f01\u4e1a\u5f00\u53d1\u7b26\u5408\u5176\u76ee\u6807\u548c\u9762\u5411\u672a\u6765\u7684\u90e8\u7f72\u7684\u5b9a\u5236\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p>\u4e0e\u73b0\u6709 IT \u8d44\u6e90\u5408\u4f5c\u5e76\u4e13\u95e8\u8bbe\u8ba1\u548c\u5f00\u53d1\u56e2\u961f\u662f\u5173\u952e\u3002\u56e0\u6b64\uff0cCRM\u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u7684\u91cd\u8981\u6027\u6b63\u5728\u8fc5\u901f\u589e\u52a0\u3002\u516c\u53f8\u9700\u8981\u4e13\u95e8\u7684 CRM \u7cfb\u7edf\u6765\u6ee1\u8db3\u5176\u8981\u6c42\uff0c\u4ee5\u5b9e\u73b0\u5176\u4ef7\u503c\u4e3b\u5f20\u3002\u5426\u5219\uff0c\u4ed6\u4eec\u5c06\u635f\u5931\u6536\u5165\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Importance_of_CRM_platform_in_revenue_operations\"><\/span>CRM\u5e73\u53f0\u5728\u6536\u5165\u8fd0\u8425\u4e2d\u7684\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A <b>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u5e73\u53f0<\/b> \u91cd\u8981\u7684\u662f <b>\u6536\u5165\u8fd0\u8425<\/b>\u3002\u5b83\u53ef\u4ee5\u5e2e\u52a9\u4f01\u4e1a\u6df1\u5165\u4e86\u89e3\u4ed6\u4eec\u7684 <em>\u5ba2\u6237\u7684\u9700\u6c42\u548c\u504f\u597d<\/em>\u3002\u8fd9\u5bfc\u81f4 <b>\u63d0\u9ad8\u9500\u552e\u989d\u548c\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/b>\u3002\u6240\u6709\u5ba2\u6237\u6570\u636e\u90fd\u53ef\u4ee5\u4ece\u96c6\u4e2d\u4f4d\u7f6e\u67e5\u770b\uff0c\u4ece\u800c\u66f4\u8f7b\u677e\u5730\u8ddf\u8e2a\u4ea4\u4e92\u5e76\u63d0\u4f9b\u66f4\u597d\u7684\u652f\u6301\u3002<\/p>\n<p>\u5b9e\u65bd CRM \u5e73\u53f0\u53ef\u4ee5 <em>\u7b80\u5316\u9500\u552e\u6d41\u7a0b<\/em>\u3002\u9500\u552e\u56e2\u961f\u53ef\u4ee5\u7ba1\u7406\u6e20\u9053\u3001\u8ddf\u8e2a\u4ea4\u6613\u5e76\u4e0e\u56e2\u961f\u6210\u5458\u534f\u4f5c\u3002\u8fd9\u51cf\u5c11\u4e86\u9519\u5931\u7684\u673a\u4f1a\u548c\u5931\u53bb\u7684\u4ea4\u6613\u3002<\/p>\n<p>\u4f01\u4e1a\u53ef\u4ee5 <em>\u7ec6\u5206\u53d7\u4f17\u5e76\u521b\u5efa\u6709\u9488\u5bf9\u6027\u7684\u8425\u9500\u6d3b\u52a8<\/em>\u3002\u5c06 CRM \u7cfb\u7edf\u4e0e\u7535\u5b50\u90ae\u4ef6\u8425\u9500\u8f6f\u4ef6\u6216\u793e\u4ea4\u5a92\u4f53\u7ba1\u7406\u5e73\u53f0\u7b49\u5176\u4ed6\u5de5\u5177\u96c6\u6210\u53ef\u786e\u4fdd\u6240\u6709\u6e20\u9053\u7684\u4e00\u81f4\u6027\u3002\u8fd9\u6709\u5229\u4e8e\u66f4\u987a\u7545\u7684\u64cd\u4f5c\u3002<\/p>\n<p>\u4e3a\u4e86\u5145\u5206\u5229\u7528 CRM \u5e73\u53f0\u8fdb\u884c\u6536\u5165\u8fd0\u8425\uff0c <b>\u9009\u62e9\u9002\u5408\u4e1a\u52a1\u7279\u5b9a\u9700\u6c42\u7684\u89e3\u51b3\u65b9\u6848<\/b>. <em>\u57f9\u8bad\u5458\u5de5\u5982\u4f55\u6709\u6548\u5730\u4f7f\u7528\u7cfb\u7edf<\/em>\u3002\u6839\u636e\u72ec\u7279\u7684\u8981\u6c42\u8fdb\u884c\u5b9a\u5236\uff0c\u4ee5\u63d0\u9ad8\u5458\u5de5\u91c7\u7528\u7387\u5e76\u53d6\u5f97\u66f4\u5927\u7684\u6210\u529f\u3002 CRM \u5e73\u53f0\u53ef\u4ee5\u6253\u7834\u5b64\u5c9b\u5e76\u6700\u5927\u9650\u5ea6\u5730\u51cf\u5c11\u9519\u8bef\uff0c\u4ece\u800c\u4f7f\u6536\u5165\u8fd0\u8425\u987a\u5229\u8fdb\u884c\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Applying_agile_to_break_down_operational_silos_and_eliminate_errors\"><\/span>\u5e94\u7528\u654f\u6377\u6253\u7834\u8fd0\u8425\u5b64\u5c9b\u5e76\u6d88\u9664\u9519\u8bef<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f01\u4e1a\u6b63\u5728\u4f7f\u7528 <b>\u654f\u6377\u65b9\u6cd5\u8bba<\/b> \u63d0\u9ad8\u8fd0\u8425\u6548\u7387\u548c\u6c9f\u901a\u3002\u76ee\u6807\u662f\u66f4\u597d\u7684\u5ba2\u6237\u5173\u7cfb\u3002\u51ed\u501f CRM \u7684\u654f\u6377\u6027\uff0c <b>\u9519\u8bef\u51cf\u5c11\uff0c\u963b\u788d\u8fdb\u5c55\u7684\u5b64\u5c9b\u6d88\u5931<\/b>\u3002\u7ed3\u679c\uff1f\u66f4\u5feb\u7684\u53cd\u5e94\u548c\u957f\u671f\u7684\u8c03\u6574\u3002<\/p>\n<p><b>\u654f\u6377<\/b> \u901a\u8fc7\u9f13\u52b1\u53cd\u9988\u3001\u81ea\u7ec4\u7ec7\u548c\u5b9a\u671f\u6539\u8fdb\u5c06\u56e2\u961f\u805a\u96c6\u5728\u4e00\u8d77\u3002\u5b83\u521b\u5efa\u4e86\u9002\u5408\u4f01\u4e1a\u7684 CRM \u89e3\u51b3\u65b9\u6848\uff0c\u907f\u514d\u4e86\u4f20\u7edf\u65b9\u6cd5\u7684\u9519\u8bef\u3002<\/p>\n<p><b>\u654f\u6377<\/b> \u5c3d\u65e9\u53d1\u73b0\u74f6\u9888\u548c\u95ee\u9898\u9886\u57df\uff0c\u8fd9\u6837\u5b83\u4eec\u5c31\u4e0d\u4f1a\u5931\u63a7\u3002\u5b83\u6253\u7834\u4e86\u90e8\u95e8\u5b64\u5c9b\u3002\u4f46\u662f\uff0c\u5b83\u5fc5\u987b\u9488\u5bf9\u4e1a\u52a1\u8fdb\u884c\u89c4\u5212\u548c\u5b9a\u5236\u3002\u53ef\u80fd\u9700\u8981\u4e13\u5bb6\u987e\u95ee\u6216\u5b9e\u65bd\u516c\u53f8\u3002<\/p>\n<p><b>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u8f6f\u4ef6<\/b> \u5728\u6536\u5165\u8fd0\u8425\u4e2d\u53d1\u6325\u7740\u91cd\u8981\u4f5c\u7528\u3002\u4e00\u4f53\u5316\u5e73\u53f0\u52a0\u4e0a\u654f\u6377\u65b9\u6cd5\u6d88\u9664\u4e86\u6570\u636e\u8f93\u5165\u969c\u788d\uff0c\u4e3a\u7ec4\u7ec7\u521b\u9020\u4e86\u9ad8\u6548\u7684\u5de5\u4f5c\u6d41\u7a0b\u548c\u6210\u529f\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Applying_Agile_CRM\"><\/span>\u5e94\u7528\u654f\u6377 CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>\u654f\u6377\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406<\/b> \u662f\u7b80\u5316\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7684\u6709\u6548\u65b9\u6cd5\u3002\u5728\u672c\u8282\u4e2d\uff0c\u6211\u4eec\u5c06\u6df1\u5165\u63a2\u8ba8\u8fd9\u4e00\u65b9\u6cd5\u7684\u5b9e\u9645\u5e94\u7528\uff0c\u5e76\u63a2\u8ba8\u91c7\u7528\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u7684\u597d\u5904\u3002\u6b64\u5916\uff0c\u6211\u4eec\u5c06\u7814\u7a76\u62e5\u6709\u4e00\u4e2a <b>\u5ba2\u6237\u6210\u529f\u7ecf\u7406<\/b> \u4fc3\u8fdb\u5165\u804c\u548c\u57f9\u8bad\u3002\u6700\u540e\uff0c\u6211\u4eec\u5c06\u770b\u4e00\u4e0b\u53ef\u7528\u4e8e\u8bbe\u7f6e\u6838\u5fc3\u529f\u80fd\u548c\u57fa\u672c\u914d\u7f6e\u7684\u8d44\u6e90\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_an_all-in-one_CRM_solution\"><\/span>\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u7684\u4f18\u52bf<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u53ef\u4e3a\u4f01\u4e1a\u5e26\u6765\u8bf8\u591a\u597d\u5904\u3002\u5b83\u63d0\u4f9b\u4e86\u4e00\u4e2a <b>\u4e00\u7ad9\u5f0f\u5ba2\u6237\u6570\u636e<\/b>\uff0c\u56e0\u6b64\u516c\u53f8\u53ef\u4ee5\u7b80\u5316\u6d41\u7a0b\u5e76\u51cf\u5c11\u88c1\u5458\u3002\u901a\u8fc7\u96c6\u4e2d\u6570\u636e\uff0c\u4eba\u5458\u53ef\u4ee5\u5feb\u901f\u8bbf\u95ee\u5ba2\u6237\u4fe1\u606f\u3002 <b>\u81ea\u52a8\u5316\u7279\u70b9<\/b>\uff0c\u5982\u7535\u5b50\u90ae\u4ef6\u6d3b\u52a8\u548c\u804a\u5929\u673a\u5668\u4eba\uff0c\u6709\u52a9\u4e8e\u66f4\u5feb\u5730\u4e0e\u5ba2\u6237\u6c9f\u901a\u3002<\/p>\n<p>\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\u8fd8\u63d0\u9ad8\u4e86\u51c6\u786e\u6027\u5e76\u63d0\u4f9b\u5206\u6790\u3002\u8fd9\u7b80\u5316\u4e86\u62a5\u544a\u5e76\u5e2e\u52a9\u516c\u53f8\u6839\u636e\u6570\u636e\u505a\u51fa\u51b3\u7b56\u3002\u6b64\u5916\uff0c\u4ed6\u4eec\u8fd8\u57f9\u517b <b>\u90e8\u95e8\u4e4b\u95f4\u7684\u534f\u4f5c<\/b>\uff0c\u63d0\u9ad8\u751f\u4ea7\u529b\u548c\u900f\u660e\u5ea6\u3002<\/p>\n<p>\u7136\u800c\uff0c\u516c\u53f8\u5fc5\u987b\u9009\u62e9\u6b63\u786e\u7684\u4f9b\u5e94\u5546\u3002\u9700\u8981\u8003\u8651\u7684\u56e0\u7d20\u5305\u62ec\u4e0e\u8425\u9500\u5de5\u5177\u7684\u96c6\u6210\u3001\u9ad8\u7ea7\u5206\u6790\u548c\u5b9a\u5236\u9009\u9879\u3002\u5982\u679c\u6ca1\u6709\u5e2e\u52a9\uff0c\u5b9e\u65bd\u65b0\u7cfb\u7edf\u53ef\u80fd\u4f1a\u5f88\u56f0\u96be\u3002\u6240\u4ee5\uff0c <b>\u9009\u62e9\u5408\u9002\u7684\u4f9b\u5e94\u5546<\/b> \u5bf9\u4e8e\u5145\u5206\u5229\u7528\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_importance_of_a_customer_success_manager_for_onboarding_and_training\"><\/span>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u5bf9\u4e8e\u5165\u804c\u548c\u57f9\u8bad\u7684\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f7f\u7528\u65f6\uff0c\u5fc5\u987b\u6709\u6709\u6548\u7684\u5165\u804c\u548c\u57f9\u8bad\u6d41\u7a0b <b>\u654f\u6377\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406<\/b>\u3002 A <b>\u5ba2\u6237\u6210\u529f\u7ecf\u7406<\/b> \u5bf9\u4e8e\u8fd9\u4e00\u8fc7\u7a0b\u7684\u6210\u529f\u81f3\u5173\u91cd\u8981\u3002\u4ed6\u4eec\u901a\u8fc7\u6559\u5ba2\u6237\u5982\u4f55\u4f7f\u7528\u7cfb\u7edf\u5e76\u6ee1\u8db3\u4ed6\u4eec\u7684\u9700\u6c42\u6765\u786e\u4fdd\u6574\u4e2a\u8fc7\u7a0b\u987a\u5229\u8fdb\u884c\u3002<\/p>\n<p>\u5982\u679c\u5bf9\u4ea7\u54c1\u6709\u4efb\u4f55\u95ee\u9898\u3001\u7591\u95ee\u6216\u62c5\u5fe7\uff0c\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u662f\u4e3b\u8981\u8054\u7cfb\u4eba\u5458\u3002\u4ed6\u4eec\u5165\u804c\u548c\u57f9\u8bad\u7528\u6237\uff0c\u5feb\u901f\u89e3\u51b3\u95ee\u9898\uff0c\u4e0e\u5f00\u53d1\u4eba\u5458\u5206\u4eab\u610f\u89c1\uff0c\u5e76\u5145\u5f53\u516c\u53f8\u53ca\u5176\u5ba2\u6237\u7684\u4ee3\u8868\u3002<\/p>\n<p>\u5165\u804c\u548c\u57f9\u8bad\u6709\u52a9\u4e8e\u8861\u91cf\u5ba2\u6237\u6ee1\u610f\u5ea6\u5e76\u83b7\u5f97\u6709\u5173\u54ea\u4e9b\u65b9\u9762\u6548\u679c\u826f\u597d\u4ee5\u53ca\u54ea\u4e9b\u65b9\u9762\u9700\u8981\u6539\u8fdb\u7684\u53cd\u9988\u3002\u8fd9\u79cd\u53cd\u9988\u5bf9\u4e8e\u505a\u51fa\u6539\u53d8\u548c\u5347\u7ea7\u7528\u6237\u4f53\u9a8c\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p>\u9ad8\u7d20\u8d28\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u53ef\u786e\u4fdd\u4f01\u4e1a\u80fd\u591f\u5feb\u901f\u89e3\u51b3\u91cd\u8981\u95ee\u9898\uff0c\u540c\u65f6\u63d0\u9ad8\u5ba2\u6237\u53c2\u4e0e\u5ea6\u3002\u4ed6\u4eec\u901a\u8fc7\u63d0\u4f9b\u5e2e\u52a9\u3001\u7ba1\u7406\u671f\u671b\u5e76\u786e\u4fdd\u59cb\u7ec8\u63d0\u4f9b\u6b63\u786e\u7684\u8d44\u6e90\u6765\u63d0\u9ad8\u4fdd\u7559\u7387\u3002\u901a\u8fc7\u8bad\u7ec3\u6709\u7d20\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u4f7f\u7528\u9ad8\u6548\u7684\u5165\u804c\u7b56\u7565\uff0c\u4f01\u4e1a\u53ef\u4ee5\u4ece\u4ee5\u4e0b\u65b9\u9762\u83b7\u5f97\u751f\u4ea7\u529b\u4f18\u52bf\uff1a <b>\u654f\u6377\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406<\/b> \u5de5\u5177\u3002<\/p>\n<p>\u7b80\u800c\u8a00\u4e4b\uff0c\u5728\u4f7f\u7528\u65f6\u62e5\u6709\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u8fdb\u884c\u5165\u804c\u548c\u57f9\u8bad\u7684\u91cd\u8981\u6027 <b>\u654f\u6377\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406<\/b> \u4e0d\u5bb9\u5ffd\u89c6\u3002\u5b83\u4eec\u5bf9\u4e8e\u5ba2\u6237\u4e86\u89e3\u4ea7\u54c1\u3001\u5feb\u901f\u89e3\u51b3\u95ee\u9898\u548c\u63d0\u9ad8\u5ba2\u6237\u53c2\u4e0e\u5ea6\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Resources_for_core_features_and_setting_up_basic_configurations\"><\/span>\u6838\u5fc3\u529f\u80fd\u548c\u8bbe\u7f6e\u57fa\u672c\u914d\u7f6e\u7684\u8d44\u6e90<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A <b>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u89e3\u51b3\u65b9\u6848<\/b> \u662f\u6210\u529f\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u5fc5\u8981\u6761\u4ef6\u3002 <b>\u654f\u6377\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406<\/b> \u6709\u5927\u91cf\u8d44\u6e90\u5e2e\u52a9\u7528\u6237\u5efa\u7acb\u57fa\u672c\u529f\u80fd\u548c\u57fa\u672c\u914d\u7f6e\u3002\u8be5\u5e73\u53f0\u8fd8\u6709 <b>\u5f3a\u5927\u7684\u77e5\u8bc6\u57fa\u7840<\/b> \u4ee5\u4fbf\u7528\u6237\u4e86\u89e3\u6709\u5173\u4ea7\u54c1\u53ca\u5176\u529f\u80fd\u7684\u66f4\u591a\u4fe1\u606f\u3002\u6b64\u5916\uff0c\u4e00\u4e2a <b>\u52a8\u6001\u7528\u6237\u793e\u533a<\/b> \u53ef\u4ee5\u5feb\u901f\u89e3\u51b3\u95ee\u9898\u3002\u654f\u6377\u8fd8\u63d0\u4f9b <b>\u89c6\u9891\u6559\u7a0b<\/b> \u6765\u5e2e\u52a9\u65b0\u7528\u6237\u3002<\/p>\n<p>\u5982\u9700\u66f4\u591a\u5e2e\u52a9\uff0cAgile \u7684\u652f\u6301\u56e2\u961f\u53ef\u4ee5\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u5168\u5929\u5019\u63d0\u4f9b\u5e2e\u52a9\uff1a <b>\u804a\u5929\u3001\u7535\u5b50\u90ae\u4ef6\u6216\u7535\u8bdd<\/b>\u3002 Agile \u7684 API \u5e93\u5141\u8bb8\u7528\u6237\u5411\u5176\u5b9e\u4f8b\u6dfb\u52a0\u81ea\u5b9a\u4e49\u529f\u80fd\u5e76\u5c06\u5176\u4e0e\u7b2c\u4e09\u65b9\u5de5\u5177\u4e92\u8fde\u3002<\/p>\n<p>\u5f00\u59cb\u4f7f\u7528\u65f6\uff0c\u7528\u6237\u8fd8\u53ef\u4ee5\u67e5\u770b\u63d0\u4f9b\u7684\u8d44\u6e90\uff0c\u4f8b\u5982 <b>\u914d\u7f6e\u6307\u5357\u548c\u624b\u518c<\/b>\u3002\u5e94\u8be5\u63d0\u5230\u7684\u662f\uff0c\u867d\u7136\u8bbe\u7f6e\u6838\u5fc3\u529f\u80fd\u76f8\u5bf9\u7b80\u5355\uff0c <em>\u4e00\u4e9b\u72ec\u7279\u7684\u8981\u6c42\u53ef\u80fd\u9700\u8981\u989d\u5916\u7684\u65f6\u95f4\u5e76\u9700\u8981\u5b9e\u65bd\u516c\u53f8\u7684\u54a8\u8be2<\/em>\u3002\u4e3a\u4e86\u6210\u529f\u5b9e\u65bd CRM\uff0c\u9009\u62e9\u9002\u5408\u7279\u5b9a\u9700\u6c42\u7684\u5b8c\u7f8e\u54a8\u8be2\u516c\u53f8\u53ef\u4ee5\u786e\u4fdd\u957f\u671f\u6210\u529f\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Exercise_and_Mental_Health\"><\/span>\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>\u5b9a\u671f\u953b\u70bc<\/b> \u4e0d\u4ec5\u6709\u5229\u4e8e\u8eab\u4f53\u5065\u5eb7\uff0c\u5bf9\u4e8e\u7ef4\u6301\u5065\u5eb7\u4e5f\u8d77\u7740\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528 <b>\u7cbe\u795e\u5065\u5eb7<\/b>\u3002\u5728\u672c\u8282\u4e2d\uff0c\u6211\u4eec\u5c06\u63a2\u8ba8 <b>\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7\u5448\u6b63\u76f8\u5173<\/b>\uff0c\u6b63\u5982\u4f5b\u8499\u7279\u5927\u5b66\u7684\u7814\u7a76\u6240\u8bc1\u660e\u7684\u90a3\u6837\u3002\u6b64\u5916\uff0c\u6211\u4eec\u5c06\u8ba8\u8bba\u4ee5\u4e0b\u65b9\u9762\u7684\u91cd\u5927\u5f71\u54cd\uff1a <b>\u56e2\u4f53\u953b\u70bc\u53ef\u964d\u4f4e\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b\u7684\u53d1\u751f\u7387<\/b>\u3002\u6700\u540e\u6211\u4eec\u6765\u5206\u6790\u4e00\u4e0b\u8fd0\u52a8\u662f\u5982\u4f55\u8fdb\u884c\u7684 <b>\u6027\u4ef7\u6bd4\u9ad8<\/b> \u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u65b9\u6cd5\uff0c\u5728\u4e0d\u82b1\u592a\u591a\u94b1\u7684\u60c5\u51b5\u4e0b\u63d0\u4f9b\u5065\u5eb7\u76ca\u5904\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"University_of_Vermont_study_on_exercise_and_mental_health\"><\/span>\u4f5b\u8499\u7279\u5927\u5b66\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7\u7814\u7a76<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A <b>\u4f5b\u8499\u7279\u5927\u5b66\u7814\u7a76<\/b> \u6700\u8fd1\u63ed\u793a\u4e86\u8fd0\u52a8\u4e0e\u5fc3\u7406\u5065\u5eb7\u4e4b\u95f4\u7684\u8ff7\u4eba\u8054\u7cfb\u3002\u7ecf\u5e38\u953b\u70bc\u7684\u4eba\u60a3\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b\u7684\u98ce\u9669\u8f83\u4f4e\u3002\u66f4\u4ee4\u4eba\u5370\u8c61\u6df1\u523b\u7684\u662f\uff0c <em>\u96c6\u4f53\u7ec3\u4e60\u53ef\u4ee5\u8d77\u5230\u66f4\u597d\u7684\u6548\u679c\uff01<\/em><\/p>\n<p>\u7814\u7a76\u4eba\u5458\u8ba4\u4e3a\uff0c\u953b\u70bc\u53ef\u80fd\u662f\u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u4e00\u79cd\u7ecf\u6d4e\u5b9e\u60e0\u7684\u65b9\u5f0f\u3002\u91cd\u8981\u7684\u662f\u8981\u6ce8\u610f\uff0c\u5355\u72ec\u953b\u70bc\u53ef\u80fd\u5e76\u4e0d\u9002\u5408\u6240\u6709\u4eba\u3002\u4e25\u91cd\u7684\u6291\u90c1\u548c\u7126\u8651\u53ef\u80fd\u9700\u8981\u4f20\u7edf\u6cbb\u7597\u548c\u836f\u7269\u6cbb\u7597\uff1b\u7136\u800c\uff0c\u953b\u70bc\u4ecd\u7136\u53ef\u4ee5\u6210\u4e3a\u8ba1\u5212\u7684\u4e00\u90e8\u5206\u3002<\/p>\n<p>\u8dd1\u6b65\u548c\u5f92\u6b65\u65c5\u884c\u7b49\u6237\u5916\u6d3b\u52a8\u53ef\u80fd\u6bd4\u5ba4\u5185\u953b\u70bc\u66f4\u80fd\u6210\u529f\u5730\u51cf\u5c11\u8d1f\u9762\u60c5\u7eea\u3002\u603b\u800c\u8a00\u4e4b\uff0c\u953b\u70bc\u662f\u63a7\u5236\u5fc3\u7406\u5065\u5eb7\u7684\u597d\u65b9\u6cd5\u3002\u4f5b\u8499\u7279\u5927\u5b66\u7684\u7814\u7a76\u7ed3\u679c\u7ed9\u6211\u4eec\u6240\u6709\u4eba\u5e26\u6765\u4e86\u5e0c\u671b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Regular_exercise_linked_to_lower_rates_of_depression_anxiety_and_stress\"><\/span>\u5b9a\u671f\u953b\u70bc\u53ef\u964d\u4f4e\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b\u7684\u53d1\u751f\u7387<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>\u4f53\u80b2\u953b\u70bc\u5bf9\u5fc3\u7406\u5065\u5eb7\u6709\u91cd\u5927\u5f71\u54cd\uff01<\/b> \u4f5b\u8499\u7279\u5927\u5b66\u7684\u4e00\u9879\u7814\u7a76\u53d1\u73b0\uff0c\u5b9a\u671f\u953b\u70bc\u53ef\u4ee5\u6539\u5584\u60a8\u7684\u8eab\u5fc3\u5065\u5eb7\u3002\u5bf9\u4e8e\u6211\u4eec\u8fd9\u4e9b\u60f3\u8981\u51cf\u5c11\u8d1f\u62c5\u7684\u4eba\u6765\u8bf4\uff0c\u8fd9\u662f\u4e2a\u597d\u6d88\u606f <em>\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b<\/em>.<\/p>\n<p>\u953b\u70bc\u8eab\u4f53\u662f <b>\u6539\u5584\u751f\u6d3b\u7684\u7ecf\u6d4e\u6709\u6548\u7684\u65b9\u6cd5<\/b>\u3002\u5b83\u4e0d\u4ec5\u6709\u52a9\u4e8e\u8c03\u8282\u60c5\u7eea\uff0c\u8fd8\u53ef\u4ee5\u589e\u5f3a\u521b\u9020\u529b\u548c\u8bb0\u5fc6\u529b\u3002<\/p>\n<p>\u56e0\u6b64\uff0c\u5982\u679c\u60a8\u60f3\u653e\u677e\u5e76\u964d\u4f4e\u51fa\u73b0\u5fc3\u7406\u5065\u5eb7\u95ee\u9898\u7684\u98ce\u9669\uff0c\u8bf7\u5c06\u4f53\u80b2\u6d3b\u52a8\u4f5c\u4e3a\u60a8\u65e5\u5e38\u751f\u6d3b\u7684\u4e00\u90e8\u5206\u3002\u5982\u679c\u60a8\u559c\u6b22\u4e0e\u4ed6\u4eba\u4e00\u8d77\u953b\u70bc\uff0c\u8bf7\u5c1d\u8bd5\u53c2\u52a0\u56e2\u4f53\u8bfe\u7a0b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Group_exercise_linked_to_even_lower_rates_of_mental_health_problems\"><\/span>\u56e2\u4f53\u953b\u70bc\u53ef\u4ee5\u964d\u4f4e\u5fc3\u7406\u5065\u5eb7\u95ee\u9898\u7684\u53d1\u751f\u7387<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5b9a\u671f\u4f53\u80b2\u953b\u70bc\u53ef\u4ee5\u4fc3\u8fdb\u5fc3\u7406\u5065\u5eb7\u3002\u4f5b\u8499\u7279\u5927\u5b66\u7684\u4e00\u9879\u7814\u7a76\u8868\u660e <b>\u56e2\u4f53\u953b\u70bc\u53ef\u51cf\u5c11\u7cbe\u795e\u75be\u75c5<\/b>\u3002\u8fd9\u53ef\u80fd\u662f\u7531\u4e8e\u793e\u4ea4\u4e92\u52a8\u548c\u5185\u5561\u80bd\uff08\u53ef\u4ee5\u5bf9\u6297\u538b\u529b\u548c\u6539\u5584\u60c5\u7eea\u7684\u5316\u5b66\u7269\u8d28\uff09\u9020\u6210\u7684\u3002<\/p>\n<p><b>\u56e2\u4f53\u953b\u70bc\u63d0\u4f9b\u793e\u4f1a\u652f\u6301\u5e76\u589e\u5f3a\u8d23\u4efb\u611f<\/b> \u575a\u6301\u4e00\u4e2a\u7597\u7a0b\u3002\u6b64\u5916\uff0c\u53cb\u60c5\u548c\u652f\u6301\u53ef\u4ee5\u9f13\u52b1\u4eba\u4eec\u66f4\u52a0\u52aa\u529b\u5730\u5de5\u4f5c\u3002<\/p>\n<p>\u5b9a\u671f\u953b\u70bc\u662f\u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u4e00\u79cd\u7ecf\u6d4e\u65b9\u6cd5\uff0c\u5c24\u5176\u662f\u5728\u56e2\u4f53\u73af\u5883\u4e2d\u3002\u56e0\u6b64\uff0c\u90a3\u4e9b\u60f3\u8981\u51cf\u5c11\u5fc3\u7406\u5065\u5eb7\u95ee\u9898\u7684\u4eba\u53ef\u4ee5\u4ece\u4ee5\u4e0b\u65b9\u9762\u83b7\u76ca\uff1a <b>\u96c6\u4f53\u7ec3\u4e60<\/b>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Exercise_as_a_cost-effective_way_to_improve_mental_health\"><\/span>\u953b\u70bc\u662f\u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u4e00\u79cd\u7ecf\u6d4e\u6709\u6548\u7684\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e8b\u5b9e\u8bc1\u660e\uff0c\u953b\u70bc\u662f\u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u4e00\u79cd\u975e\u5e38\u5ec9\u4ef7\u7684\u65b9\u6cd5\u3002\u4f5b\u8499\u7279\u5927\u5b66\u53d1\u73b0\uff0c\u953b\u70bc\u901a\u5e38\u53ef\u4ee5\u964d\u4f4e\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b\u6c34\u5e73\u3002 <b>\u6b64\u5916\uff0c\u4e0e\u5176\u4ed6\u4eba\u4e00\u8d77\u953b\u70bc\u66f4\u6709\u52a9\u4e8e\u51cf\u5c11\u5fc3\u7406\u5065\u5eb7\u95ee\u9898\u5e76\u63d0\u9ad8\u60c5\u7eea\u3002<\/b><\/p>\n<p>\u5bf9\u4e8e\u6709\u5fc3\u7406\u95ee\u9898\u7684\u4eba\u6765\u8bf4\uff0c\u8fd0\u52a8\u662f\u4e00\u4e2a\u4e0d\u9519\u7684\u9009\u62e9\u3002\u5b83\u6bd4\u7597\u6cd5\u6216\u836f\u7269\u7b49\u5176\u4ed6\u6cbb\u7597\u65b9\u6cd5\u4fbf\u5b9c\u5f97\u591a\u3002\u953b\u70bc\u53ef\u4ee5\u63d0\u9ad8\u81ea\u5c0a\uff0c\u5e76\u6559\u6388\u65b0\u6280\u80fd\u3002\u53e6\u5916\uff0c\u5b83\u8fd8\u80fd\u8ba9\u4eba\u4eec\u66f4\u591a\u5730\u6d3b\u52a8\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u7814\u7a76\u8868\u660e\u8fd0\u52a8\u4f1a\u91ca\u653e\u5185\u5561\u80bd\u548c\u8840\u6e05\u7d20\u7b49\u5316\u5b66\u7269\u8d28\u3002\u5b83\u4eec\u5c31\u50cf\u5929\u7136\u7684\u201c\u5feb\u4e50\u8377\u5c14\u8499\u201d\uff0c\u53ef\u4ee5\u51cf\u8f7b\u75bc\u75db\u5e76\u589e\u52a0\u5e78\u798f\u611f\u3002<\/p>\n<p>\u8ba4\u8bc6\u5230\u5b9a\u671f\u953b\u70bc\u5982\u4f55\u5f71\u54cd\u5fc3\u7406\u5065\u5eb7\u81f3\u5173\u91cd\u8981\u3002\u751a\u81f3 <b>\u6bcf\u5929\u5728\u5927\u81ea\u7136\u4e2d\u6563\u6b65 30 \u5206\u949f<\/b> \u5bf9\u6291\u90c1\u548c\u7126\u8651\u6709\u5f88\u5927\u7684\u5f71\u54cd\u3002\u56e0\u6b64\uff0c\u8bb8\u591a\u533b\u5b66\u4e13\u5bb6\u5efa\u8bae\u5728\u6cbb\u7597\u5fc3\u7406\u969c\u788d\u7684\u836f\u7269\u548c\u6cbb\u7597\u8ba1\u5212\u4e2d\u52a0\u5165\u8fd0\u52a8\u3002\u8fd9\u662f\u56e0\u4e3a\u5b83 <b>\u6709\u8fd9\u4e48\u591a\u597d\u5904\uff0c\u800c\u4e14\u6ca1\u6709\u4e0d\u826f\u526f\u4f5c\u7528<\/b>.<\/p>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0c\u8fd0\u52a8\u662f\u4e00\u79cd\u7ecf\u6d4e\u4e14\u6709\u76ca\u7684\u63d0\u5347\u5fc3\u7406\u5065\u5eb7\u7684\u65b9\u5f0f\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"CRM_Implementation_Methods\"><\/span>CRM\u5b9e\u65bd\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5e0c\u671b\u6539\u5584\u60a8\u4f01\u4e1a\u4e2d\u7684\u5ba2\u6237\u7ba1\u7406\uff1f\u5728\u672c\u8282\u4e2d\uff0c\u6211\u4eec\u5c06\u63a2\u8ba8\u6709\u52a9\u4e8e\u7b80\u5316\u9762\u5411\u5ba2\u6237\u7684\u5de5\u4f5c\u7684 CRM \u5b9e\u65bd\u65b9\u6cd5\u3002\u4ece\u7b80\u4ecb\u5230 <b>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u8f6f\u4ef6<\/b> \u53ca\u5176\u53d1\u5c55\uff0c\u4ee5\u4e86\u89e3\u6b63\u786e\u89c4\u5212\u5bf9\u6210\u529f\u5b9e\u65bd\u7684\u91cd\u8981\u6027\uff0c\u6211\u4eec\u5c06\u7814\u7a76 CRM \u4f9b\u5e94\u5546\u65e5\u76ca\u53d7\u6b22\u8fce\u80cc\u540e\u7684\u539f\u56e0\uff0c\u4f8b\u5982 <b>Salesforce\u516c\u53f8<\/b>\u3002\u6211\u4eec\u4e5f\u4f1a\u6bd4\u8f83\u4e00\u4e0b <b>\u7011\u5e03<\/b> \u548c <b>\u654f\u6377<\/b> \u5b9e\u65bd\u65b9\u6cd5\uff0c\u5e76\u68c0\u67e5\u9488\u5bf9\u7279\u5b9a\u4e1a\u52a1\u9700\u6c42\u9009\u62e9\u6b63\u786e\u65b9\u6cd5\u7684\u597d\u5904\u3002\u8ba9\u6211\u4eec\u5f00\u59cb\u5427\uff01<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Introduction_to_CRM_in_business_and_the_rise_of_CRM_software\"><\/span>\u5546\u4e1a\u4e2d\u7684CRM\u7b80\u4ecb\u4ee5\u53caCRM\u8f6f\u4ef6\u7684\u5174\u8d77<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f01\u4e1a\u73b0\u5728\u66f4\u591a\u5730\u4f9d\u8d56 <b>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406 (CRM) \u8f6f\u4ef6<\/b>\u3002\u8fd9\u662f\u7531\u4e8e\u9762\u5411\u5ba2\u6237\u7684\u5de5\u4f5c\u65b9\u6cd5\u8fc7\u65f6\u4e86\u3002 <b>Salesforce\u516c\u53f8<\/b> \u662f\u4e00\u5bb6\u63d0\u4f9b\u9ad8\u6548\u89e3\u51b3\u65b9\u6848\u7684CRM\u4f9b\u5e94\u5546\u3002<\/p>\n<p><b>\u654f\u6377\u4e0e\u7011\u5e03<\/b> \u6709\u65b9\u6cd5\u53ef\u4f9b\u5b9e\u65bd\u3002 <b>\u654f\u6377<\/b> \u5177\u6709\u9002\u5e94\u6027\uff0c\u540c\u65f6 <b>\u7011\u5e03<\/b> \u662f\u987a\u5e8f\u7684\u3002<\/p>\n<p>\u4e86\u89e3\u516c\u53f8\u7684\u9700\u6c42\u5982\u4f55\u914d\u5408\u662f\u81f3\u5173\u91cd\u8981\u7684 <b>\u654f\u6377\u65b9\u6cd5\u8bba<\/b> \u6210\u529f\u7684 CRM\u3002\u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u5e2e\u52a9\u914d\u7f6e CRM\u3001\u6253\u7834\u5b64\u5c9b\u5e76\u4f18\u5316\u6536\u5165\u8fd0\u8425\u3002<\/p>\n<p>\u7814\u7a76\u8868\u660e\uff0c\u8fd0\u52a8\u5bf9\u5fc3\u7406\u5065\u5eb7\u6709\u826f\u597d\u7684\u5f71\u54cd\u3002 <b>\u4f5b\u8499\u7279\u5927\u5b66\u7684\u4e00\u9879\u7814\u7a76<\/b> \u901a\u8fc7\u6539\u5584\u751f\u6d3b\u8bc1\u660e\u4e86\u8fd9\u4e00\u70b9\u3002<\/p>\n<p><b>CRM \u6b63\u5728\u53d8\u9769<\/b> \u516c\u53f8\u5982\u4f55\u7ba1\u7406\u5173\u7cfb\u548c\u4f18\u5316\u8fd0\u8425\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Inefficiencies_in_legacy_systems_for_customer-facing_jobs\"><\/span>\u9762\u5411\u5ba2\u6237\u7684\u5de5\u4f5c\u7684\u9057\u7559\u7cfb\u7edf\u6548\u7387\u4f4e\u4e0b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>\u8fc7\u65f6\u7684\u8f6f\u4ef6\u548c\u7cfb\u7edf <\/b>\u53ef\u80fd\u4f1a\u5bfc\u81f4\u95ee\u9898\u3002\u9762\u5411\u5ba2\u6237\u7684\u5de5\u4f5c\u7684\u9057\u7559\u7cfb\u7edf\u6548\u7387\u4f4e\u4e0b\uff0c\u5bfc\u81f4\u5ba2\u6237\u6cae\u4e27\u548c\u9500\u552e\u635f\u5931\u3002\u4f01\u4e1a\u5fc5\u987b\u4e3a\u6210\u529f\u7684 CRM \u5b9e\u65bd\u505a\u597d\u89c4\u5212\u5e76\u9009\u62e9\u6b63\u786e\u7684\u65b9\u6cd5\u3002\u53c2\u8003\u6570\u636e\u663e\u793a\u4e86 CRM \u4f9b\u5e94\u5546\u7684\u53d1\u5c55\uff0c\u63d0\u4f9b\u4e86\u6bd4\u9057\u7559\u7cfb\u7edf\u66f4\u597d\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u8fd9\u4e9b\u4f4e\u6548\u7387\u8fd8\u4f1a\u9020\u6210\u56e2\u961f\u4e4b\u95f4\u7684\u6c9f\u901a\u548c\u534f\u4f5c\u95ee\u9898\u3002\u8fd0\u8425\u5b64\u5c9b\u4f1a\u5bfc\u81f4\u89e3\u51b3\u5ba2\u6237\u95ee\u9898\u65f6\u51fa\u73b0\u9519\u8bef\u548c\u5ef6\u8fdf\u3002\u516c\u53f8\u53ef\u4ee5\u4f7f\u7528\u654f\u6377\u65b9\u6cd5\u6765\u6253\u7834\u5b64\u5c9b\u5e76\u7b80\u5316\u6d41\u7a0b\uff0c\u4ee5\u63d0\u9ad8\u6548\u7387\u3002<\/p>\n<p><b>\u4f5b\u8499\u7279\u5927\u5b66\u7684\u4e00\u9879\u7814\u7a76<\/b> \u63ed\u793a <em>\u5b9a\u671f\u953b\u70bc\u53ef\u964d\u4f4e\u6291\u90c1\u3001\u7126\u8651\u548c\u538b\u529b\u6c34\u5e73<\/em>\u3002\u56e2\u4f53\u953b\u70bc\u7684\u5fc3\u7406\u5065\u5eb7\u95ee\u9898\u53d1\u751f\u7387\u751a\u81f3\u66f4\u4f4e\u3002\u8fd9\u4f7f\u5f97\u953b\u70bc\u6210\u4e3a\u6539\u5584\u5fc3\u7406\u5065\u5eb7\u7684\u4e00\u79cd\u7ecf\u6d4e\u6709\u6548\u7684\u65b9\u5f0f\u3002<\/p>\n<p>\u5f88\u6e05\u695a <b>\u4e00\u4f53\u5316 CRM \u89e3\u51b3\u65b9\u6848\u5177\u6709\u4f17\u591a\u4f18\u52bf<\/b>\u3002\u5176\u4e2d\u5305\u62ec\u6539\u8fdb\u7684\u7ec4\u7ec7\u3001\u7b80\u5316\u7684\u6d41\u7a0b\u548c\u66f4\u597d\u7684\u5ba2\u6237\u7ba1\u7406\u3002\u901a\u8fc7\u4f7f\u7528\u73b0\u4ee3 CRM \u7cfb\u7edf\uff0c\u4f01\u4e1a\u53ef\u4ee5\u514b\u670d\u9057\u7559\u7cfb\u7edf\u7684\u4f4e\u6548\u7387\u95ee\u9898\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u597d\u7684\u670d\u52a1\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Increasing_popularity_and_growth_of_CRM_vendors_like_SalesforceInc\"><\/span>Salesforce.Inc \u7b49 CRM \u4f9b\u5e94\u5546\u7684\u65e5\u76ca\u666e\u53ca\u548c\u53d1\u5c55<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>CRM \u4f9b\u5e94\u5546\u5982 <b>Salesforce\u516c\u53f8<\/b> \u53d8\u5f97\u8d8a\u6765\u8d8a\u6d41\u884c\uff0c\u4f7f\u5f97\u9057\u7559\u7cfb\u7edf\u5bf9\u4e8e\u9762\u5411\u5ba2\u6237\u7684\u4efb\u52a1\u6548\u7387\u4f4e\u4e0b\u3002\u516c\u53f8\u73b0\u5728\u4e86\u89e3\u5229\u7528\u6709\u6548\u7684 CRM \u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u7684\u91cd\u8981\u6027\u3002<\/p>\n<p>\u5728\u5b9e\u65bd CRM \u5e73\u53f0\u4e4b\u524d\uff0c\u516c\u53f8\u5fc5\u987b\u505a\u597d\u89c4\u5212\u3002 <b>\u7011\u5e03\u5f0f\u4e0e\u654f\u6377\u5f0f<\/b> \u662f\u8fd9\u4e24\u79cd\u65b9\u6cd5\u3002\u7011\u5e03\u662f\u7ebf\u6027\u7684\uff0c\u800c\u654f\u6377\u662f\u8fed\u4ee3\u7684\uff0c\u4e13\u6ce8\u4e8e\u4e00\u81f4\u7684\u4ea4\u4ed8\u548c\u6539\u8fdb\u3002\u53c2\u8003\u6570\u636e\u8868\u660e\uff0c\u654f\u6377\u9002\u5408\u9700\u8981\u5feb\u901f\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5e02\u573a\u5e76\u4f18\u5148\u8003\u8651\u5ba2\u6237\u53cd\u9988\u7684\u4f01\u4e1a\u3002<\/p>\n<p>\u4e13\u4e1a\u54a8\u8be2\u516c\u53f8\u53ef\u4ee5\u5e2e\u52a9\u5b9a\u5236 CRM \u8f6f\u4ef6\u89e3\u51b3\u65b9\u6848\u4ee5\u6ee1\u8db3\u7279\u6b8a\u8981\u6c42\u3002 <b>\u9ad8\u5730\u7684\u505a\u6cd5<\/b> \u6d89\u53ca\u4e0e\u5ba2\u6237\u7684\u5bc6\u5207\u5408\u4f5c\uff0c\u5ba2\u6237\u53ef\u4ee5\u63d0\u4f9b\u6709\u5173\u5176\u7279\u5b9a\u884c\u4e1a\u9700\u6c42\u7684\u77e5\u8bc6\u3002<\/p>\n<p>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u5728\u5165\u804c\u548c\u57f9\u8bad\u671f\u95f4\u975e\u5e38\u5b9d\u8d35\u3002\u7528\u6237\u5728\u914d\u7f6eCRM\u7cfb\u7edf\u65f6\u4e0d\u5e94\u5ffd\u89c6\u6838\u5fc3\u529f\u80fd\uff0c\u5e76\u4e14\u53ef\u4ee5\u63d0\u4f9b\u989d\u5916\u7684\u8d44\u6e90\u3002<\/p>\n<p><b>\u826f\u597d\u7684\u89c4\u5212\u5bf9\u4e8e\u6210\u529f\u5b9e\u65bd CRM \u81f3\u5173\u91cd\u8981<\/b>\u3002\u5982\u679c\u89c4\u5212\u4e0d\u6b63\u786e\uff0c\u4f01\u4e1a\u5c31\u4f1a\u9677\u5165\u56f0\u5883\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Importance_of_proper_planning_for_successful_CRM_implementation\"><\/span>\u6b63\u786e\u89c4\u5212\u5bf9\u4e8e\u6210\u529f\u5b9e\u65bd CRM \u7684\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>\u89c4\u5212\u5bf9\u4e8e\u6210\u529f\u5b9e\u65bd CRM \u81f3\u5173\u91cd\u8981<\/b>.<\/p>\n<p>\u5982\u679c\u6ca1\u6709\u8ba1\u5212\uff0c\u516c\u53f8\u53ef\u80fd\u4f1a\u5728\u91c7\u7528\u3001\u6570\u636e\u8fc1\u79fb\u548c\u5b9e\u73b0\u76ee\u6807\u65b9\u9762\u9047\u5230\u56f0\u96be\u3002<\/p>\n<p><em>\u4e86\u89e3\u72ec\u7279\u7684\u9700\u6c42\u548c\u76ee\u6807<\/em>\u3002\u9009\u62e9 <em>\u6b63\u786e\u7684 CRM \u5e73\u53f0<\/em> \u6ee1\u8db3\u8981\u6c42\u5e76\u4e0e\u5176\u4ed6\u7cfb\u7edf\u96c6\u6210\u3002\u521b\u5efa\u9879\u76ee\u8ba1\u5212 <em>\u65f6\u95f4\u8868\u3001\u91cc\u7a0b\u7891\u3001\u9884\u7b97\u3001\u8d44\u6e90\u548c KPI<\/em>.<\/p>\n<p>\u786e\u8ba4 <em>\u98ce\u9669\u5e76\u5236\u5b9a\u5e94\u6025\u8ba1\u5212<\/em> \u4ee5\u9632\u6b62\u4efb\u4f55\u8d1f\u9762\u5f71\u54cd\u3002 <em>\u89c4\u5212\u5e76\u51c6\u5907\u5b9e\u65bd\uff0c\u4ee5\u8bbe\u5b9a\u5207\u5408\u5b9e\u9645\u7684\u671f\u671b\u548c\u66f4\u597d\u7684\u7ed3\u679c<\/em>.<\/p>\n<p>\u8fc7\u53bb\uff0cCRM\u8f6f\u4ef6\u53ea\u9002\u7528\u4e8e\u5927\u516c\u53f8\u3002\u73b0\u5728\uff0c <em>\u57fa\u4e8e\u4e91\u7684\u6280\u672f\u548c SaaS \u6a21\u5f0f<\/em> \u4f7f CRM \u53d8\u5f97\u6613\u4e8e\u4f7f\u7528\u4e14\u4ef7\u683c\u5b9e\u60e0\u3002 <b>\u826f\u597d\u7684\u89c4\u5212\u662f\u83b7\u5f97\u6700\u5927\u6295\u8d44\u56de\u62a5\u7684\u5173\u952e<\/b>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Comparison_of_Waterfall_and_Agile_implementation_methods\"><\/span>\u7011\u5e03\u5f0f\u4e0e\u654f\u6377\u5f0f\u5b9e\u65bd\u65b9\u6cd5\u5bf9\u6bd4<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>\u6587\u672c\uff1a<\/b> \u6bd4\u8f83\u7011\u5e03\u5f0f\u548c\u654f\u6377\u5bf9\u4e8e\u4f01\u4e1a\u6765\u8bf4\u81f3\u5173\u91cd\u8981\u3002\u7011\u5e03\u662f\u7ebf\u6027\u7684\u5e76\u4e14\u5206\u9636\u6bb5\u79fb\u52a8\u3002\u654f\u6377\u662f\u7075\u6d3b\u7684\u5e76\u4e14\u5141\u8bb8\u534f\u4f5c\u3002 <b>\u8868 1 \u663e\u793a\u4e86\u5dee\u5f02<\/b>\u3002\u7011\u5e03\u6709\u5468\u5bc6\u7684\u89c4\u5212\uff0c\u4f46\u6ca1\u6709\u6539\u53d8\u7684\u4f59\u5730\u3002\u654f\u6377\u5177\u6709\u6301\u7eed\u7684\u53cd\u9988\u5e76\u5feb\u901f\u9002\u5e94\u3002\u7011\u5e03\u56e2\u961f\u5206\u5f00\u5de5\u4f5c\u3002\u654f\u6377\u56e2\u961f\u901a\u8fc7\u4f1a\u8bae\u8fdb\u884c\u6c9f\u901a\u3002\u4e24\u79cd\u65b9\u6cd5\u90fd\u6709\u4f18\u70b9\u548c\u7f3a\u70b9\u3002 <b>\u5c0f\u9879\u76ee\u7528 Waterfall \u6548\u679c\u66f4\u597d<\/b>\u3002\u66f4\u5927\u7684\u9879\u76ee\u9700\u8981\u654f\u6377\u6765\u8fdb\u884c\u8de8\u804c\u80fd\u56e2\u961f\u6c9f\u901a\u3002\u5728\u9009\u62e9\u7011\u5e03\u5f0f\u8fd8\u662f\u654f\u6377\u5f0f\u4e4b\u524d\uff0c\u4f01\u4e1a\u5fc5\u987b\u8003\u8651\u81ea\u5df1\u7684\u9700\u6c42\u548c\u9879\u76ee\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Choosing_the_right_approach_for_specific_business_needs\"><\/span>\u9488\u5bf9\u7279\u5b9a\u4e1a\u52a1\u9700\u6c42\u9009\u62e9\u6b63\u786e\u7684\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>\u9009\u62e9\u9002\u5408\u4e1a\u52a1\u9700\u6c42\u7684\u6b63\u786e\u65b9\u6cd5\u5bf9\u4e8e\u6210\u529f\u5b9e\u65bd CRM \u975e\u5e38\u91cd\u8981<\/b>\u3002\u4f20\u7edf\u4e0a\uff0c\u4f7f\u7528\u7011\u5e03\u3002\u7136\u800c\uff0c\u654f\u6377\u56e0\u5176\u7075\u6d3b\u6027\u548c\u9002\u5e94\u6027\u800c\u53d8\u5f97\u8d8a\u6765\u8d8a\u53d7\u6b22\u8fce\u3002\u4f01\u4e1a\u5728\u51b3\u5b9a\u8fd9\u4e24\u79cd\u65b9\u6cd5\u4e4b\u524d\u5e94\u8003\u8651\u81ea\u5df1\u7684\u7279\u6b8a\u9700\u6c42\u3002<\/p>\n<p><b>\u654f\u6377<\/b> \u4e3a\u9700\u8981\u591a\u529f\u80fd\u6027\u548c\u53ef\u8c03\u6574\u6027\u7684\u516c\u53f8\u63d0\u4f9b\u4e86\u8bb8\u591a\u597d\u5904\u3002\u5b83\u66f4\u9002\u5408\u4e0d\u65ad\u53d8\u5316\u7684\u9700\u6c42\uff0c\u5e76\u63d0\u4f9b\u66f4\u9891\u7e41\u7684\u53cd\u9988\u3002 <b>\u7011\u5e03<\/b> \u63d0\u4f9b\u7cbe\u7b80\u7684\u9884\u7b97\u548c\u89c4\u5212\u65b9\u6cd5\uff0c\u5e76\u5141\u8bb8\u66f4\u597d\u5730\u63a7\u5236\u5f00\u53d1\u8fc7\u7a0b\u3002\u516c\u53f8\u5728\u9009\u62e9\u6ee1\u8db3\u5176\u7279\u5b9a\u9700\u6c42\u7684\u5b9e\u65bd\u65b9\u6cd5\u65f6\u5fc5\u987b\u8003\u8651\u8fd9\u4e9b\u56e0\u7d20\u3002<\/p>\n<p>\u9664\u4e86\u5e7f\u6cdb\u4f7f\u7528\u7684\u6280\u672f\u5916\uff0c <b>\u516c\u53f8\u53ef\u80fd\u9700\u8981\u5b9a\u5236\u5b9e\u65bd<\/b> \u9002\u5408\u4ed6\u4eec\u7684\u7279\u6b8a\u8981\u6c42\u3002\u54a8\u8be2\u548c\u5b9e\u65bd\u516c\u53f8\u4e3a\u9ad8\u7ea7\u529f\u80fd\u63d0\u4f9b\u53ef\u5b9a\u5236\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u4f8b\u5982\u4e0e\u5176\u4ed6\u8f6f\u4ef6\u6216\u5185\u7f6e\u5206\u6790\u7684\u96c6\u6210\u3002 <b>\u65e0\u8bba\u9009\u62e9\u4f55\u79cd\u65b9\u6cd5\u6216\u5de5\u5177\uff0c\u89c4\u5212\u90fd\u662f\u5fc5\u4e0d\u53ef\u5c11\u7684<\/b> \u5b9e\u73b0\u4ece\u5165\u95e8\u5230\u4e0d\u540c\u90e8\u95e8\u7684\u5229\u76ca\u76f8\u5173\u8005\u5145\u5206\u5229\u7528 CRM \u7684\u987a\u5229\u8fd0\u8425\u3002<\/p>\n<p><div><\/div>\n<div class=\"facts\" style=\"background: #F6F1F1; margin: 0 auto; display: table; padding: 30px; margin-top: 50px; margin-bottom: 50px; border-radius: 4px; max-width: 720px;\">\n<h2><span class=\"ez-toc-section\" id=\"Five_Facts_About_How_to_Implement_Agile_CRM\"><\/span>\u5173\u4e8e\u5982\u4f55\u5b9e\u65bd\u654f\u6377 CRM \u7684\u4e94\u4e2a\u4e8b\u5b9e\uff1a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"facts_body\" style=\"display: flex; font-size: 16px;\">\n<ul>\n<li><strong>\u2705 \u7ba1\u7406\u9879\u76ee\u548c\u56e2\u961f\u7684\u654f\u6377\u65b9\u6cd5\u662f\u53ef\u53d6\u7684\uff0c\u56e0\u4e3a\u5b83\u80fd\u591f\u9002\u5e94\u53d8\u5316\u548c\u54cd\u5e94\u9700\u6c42\u3002<\/strong> <em>\uff08\u6765\u6e90\uff1a\u56e2\u961f\u7814\u7a76\uff09<\/em><\/li>\n<li><strong>\u2705 \u654f\u6377 CRM \u53ef\u4ee5\u4f7f\u56e2\u961f\u4ee5\u9002\u5408\u4ed6\u4eec\u7684\u65b9\u5f0f\u4e0e\u5ba2\u6237\u4e92\u52a8\uff0c\u51cf\u5c11\u5ba2\u6237\u6d41\u5931\u548c\u4e0d\u6ee1\u3002<\/strong> <em>\uff08\u6765\u6e90\uff1a\u56e2\u961f\u7814\u7a76\uff09<\/em><\/li>\n<li><strong>\u2705 \u654f\u6377\u65b9\u6cd5\u6d89\u53ca\u589e\u91cf\u53d8\u66f4\u548c\u6301\u7eed\u6539\u8fdb\uff0c\u4f7f\u5176\u6210\u4e3a CRM \u7ba1\u7406\u7684\u7406\u60f3\u9009\u62e9\u3002<\/strong> <em>\uff08\u6765\u6e90\uff1a\u56e2\u961f\u7814\u7a76\uff09<\/em><\/li>\n<li><strong>\u2705 \u654f\u6377 CRM \u5b9e\u65bd\u4ece\u4e13\u95e8\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406 (CSM) \u5f00\u59cb\uff0c\u4ed6\u5c06\u6210\u4e3a\u6574\u4e2a\u5165\u804c\u548c\u5b9e\u65bd\u8fc7\u7a0b\u4e2d\u7684\u5355\u70b9\u8054\u7cfb\u4eba\u3002<\/strong> <em>\uff08\u6765\u6e90\uff1a\u654f\u6377 CRM\uff09<\/em><\/li>\n<li><strong>\u2705 \u9009\u62e9\u6b63\u786e\u7684\u5b9e\u65bd\u6d41\u7a0b\u53d6\u51b3\u4e8e\u6bcf\u4e2a\u4f01\u4e1a\u7684\u5177\u4f53\u9700\u6c42\u3002<\/strong> <em>\uff08\u6765\u6e90\uff1aRolutech\uff09<\/em><\/li>\n<\/ul>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u8981\u70b9\uff1a\u654f\u6377 CRM \u5b9e\u65bd\u5177\u6709\u591a\u9879\u4f18\u52bf\uff0c\u5305\u62ec\u63d0\u9ad8\u751f\u4ea7\u529b\u3001\u7075\u6d3b\u6027\u548c\u66f4\u5feb\u7684\u4e0a\u5e02\u65f6\u95f4\u3002\u901a\u8fc7\u91c7\u7528\u654f\u6377\u2026\u2026<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-2544","post","type-post","status-publish","format-standard","hentry","category-crm-guides"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Implement Agile CRM - softwareglimpse.com<\/title>\n<meta name=\"description\" content=\"Looking for expert software reviews and guides? softwareglimpse.com has got you covered! Our latest How to Implement Agile CRM offers comprehensive insights and step-by-step tutorials on the latest software tools and technologies. Whether you&#039;re a beginner or an advanced user, our blog provides valuable tips and tricks to help you streamline your workflow and achieve better results. Check out our How to Implement Agile CRM now and take your skills to the next level!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.softwareglimpse.com\/zh\/how-to-implement-agile-crm\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Implement Agile CRM - softwareglimpse.com\" \/>\n<meta property=\"og:description\" content=\"Looking for expert software reviews and guides? softwareglimpse.com has got you covered! 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